We look forward to your visit to our website, which is operated by Helbako GmbH. The protection of your personal data as well as the confidentiality of the data is important to us. This Privacy Policy is intended to give you information about the nature, scope and purpose of the collection and use of the personal information entrusted to us in the use of our services.

1. Collection, processing and use of data 
1.1 Helbako GmbH collects, processes and uses your personal data in compliance with the data protection provisions of the Federal Republic of Germany, as well as the GDPR. We collect personal information that you provide us when using our services. We use the data transmitted by you exclusively for the execution of the contract and / or for the processing of your inquiries. For use in the form of statistical investigations, the data is anonymized.

1.2 When you visit generally accessible areas of our Internet services, log files are temporarily collected and stored, such as your IP address. However, these data will be anonymized. In addition to the IP address, the following data is collected:

• IP address
• content of the request (concrete page)
• Access Status / HTTP status code
• Each transferred amount of data
• Website from which the request comes
• Date and time of the request
• Time zone difference to Greenwich Mean Time (GMT)
• Name of the browser
• Operating system and its interface
• Language and version of the browser software.

We require this data in order to optimize our website for your browser, if necessary also to enable the access and use of our services. We confirm that these are exclusively access data that do not allow any conclusion to your person. This log data is used exclusively for statistical purposes and for error tracking and then deleted.

1.3 Earmarking of the data: If you contact us by e-mail or via the contact form, this information will be stored for the processing of your inquiry as well as for possible follow-up questions. In addition, we use your data to respond to your inquiries, requests, questions and criticism.

2. Disclosure of data 
2.1 Basically, your data will only be collected and used for a specific purpose. Your personal data will only be disclosed without your prior consent in the following cases:

  • To the extent that we rely on external service providers to provide the services, such as support, payment processing, and permissable advertising, the information required to fulfill the contract will be shared with those third party service providers. These external service providers are carefully selected by us. In addition, each of these service providers has a Order Processing Contract that is periodically reviewed to ensure that your data is used in accordance with data protection regulations
  • If it is necessary to investigate illegal use or prosecution, personal data will be forwarded to the law enforcement authorities and, as the case may be, to injured third parties. However, this only happens if there are concrete indications of unlawful or abusive behavior. Transfer may occur even if it serves to enforce Terms of Use or other arrangements. Helbako GmbH may also be required by law, by administrative and / or judicial order, to provide information to certain public authorities upon request, e.g. to law enforcement agencies and the tax authorities.

3. Storage and deletion of your data
3.1 If your data are no longer required for the aforementioned purposes, they will be deleted (§ 75 BDSG - Correction and deletion of personal data and limitation of processing, paragraph 2). The deletion of your user account is possible at any time at your request and can be done either by a message to the contact option described or via a designated function in the user account. After deleting your user account, your data will be blocked for further use and deleted after expiration of the statutory retention periods, unless you have expressly consented to a further use of your data or any further use of data is legally permissible. Data that is not subject to any other legal storage period will be deleted no later than 6 months after storage.

4. Cookies 
4.1 In order to provide you with an optimal service and to enable the use of certain functions, we use temporary and permanent cookies as part of your visit to our websites and, if available, the mobile applications. These are small text files that are stored on your device.

  • Temporary cookies: These are time-limited and contain data such as an identification number, a so-called session ID. These cookies allow the server to assign multiple requests on our websites and the mobile application to the same user. They will be deleted as soon as the use of the respective website is finished. In contrast, session cookies are used for market research purposes. For this purpose, the data is anonymized, so that no conclusion on your person is possible. If you do not want to allow cookies, you can do so by disabling cookies in your browser. Details on the procedure can be found in the help function of your browser. By disabling cookies, we can not guarantee that you will be able to use all our services without restriction.
  • Persistent cookies: These remain on your device even after you leave our website or mobile application. These cookies enable us to recognize your browser on your next visit and also serve the purpose of facilitating your work in the protected area. Helbako GmbH uses this cookie for a period of three months to generate non-personalized statistics in order to improve the services. No personal data is evaluated; Your IP address will be anonymized for this purpose. If you do not want to allow these cookies, you can do so by disabling cookies in your browser.

5. Social Media 
5.1 In the case of the digital offers, so-called social plugins of different social networks such as Facebook may be used. With these features, you can share individual content with your friends in the respective social networks or recommend this content. When using these social plugins such as the Facebook Like button, personal data can be collected from the respective social network as described below. When you access a digital offer in which a social plugin is integrated, the social network immediately establishes a direct connection with your browser. Through that, the social network receives the information that you have visited this website with your IP address / device ID. This happens regardless of whether you are logged in or registered on the social network. If you are logged in to the respective social network at the same time, the social network automatically assigns your page request to your profile. If you do not want the social network to associate your visit to our website with your respective user account, log out of the respective network when using our digital service.

5.2 We would like to point out that the data collected in connection with the social plugins are only exchanged between your browser and the operator of the social networks. We have no knowledge of the content of the collected and provided data. Against this background, we recommend that you read the current privacy policy of the respective operator of the social networks.

5.3 Google Analytics: Our website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses so-called temporary cookies to facilitate navigation. Cookies are text files that are sent when visiting the respective website and stored on the hard disk of the user and sent back to the server the next time they visit. Furthermore, cookies can be used for user-specific advertising. These session cookies usually contain no personal data and expire after the session has expired. Techniques that make it possible to understand users' access behavior are not used. The generated information about the use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this website, your IP address will be truncated by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software. We would like to point out that in this case you may not be able to use all functions of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by using the link below ( download and install the available browser plugin.

5.4 Conversion Tracking with Google: We use the free conversion tracking feature of Google AdWords on this page. Google uses cookies to measure our advertising performance. These cookies lose their validity after 30 days and are not used for your personal identification. Using these cookies, Google and we recognize that users clicked on certain Google ads and were redirected to this page. The information obtained in this way is used solely to generate conversion statistics. If you'd like to deactivate the conversion tracking cookie, you can adjust your browser by following this link (

5.5 Conversion Tracking with Facebook: With your consent, our website uses the "Visitor Action Pixel" of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). With its help, we can track users' actions for statistical and market research purposes. The generated data is transmitted to Facebook and processed there. For example, the data will be linked to your Facebook account and used for promotional purposes by Facebook Inc. Further details, in particular for the data processing by Facebook Inc. as well as their intended use can be found under the following link ( If you want to disable the conversion tracking cookie, you can set your browser to block those cookies. 

5.6 Google Remarketing: Our website uses Google Remarketing, a web advertising service of Google Inc. Google and third parties advertise on websites on the Internet and use cookies to serve ads based on previous visits by a user to our website. Of course, you can also delete the Google Remarketing cookie at any time using the appropriate browser function (

5.7 Geotargeting: To provide you with a local service, we use geotargeting tools. For this we use your IP address, which is pseudonymized before being sent to the geotargeting provider. Your consent is required before using for the first time. You may opt out of identifying your IP address for geotargeting purposes at any time by adjusting your browser's settings for the future.

5.8 External links: Our website contains links to external websites, such as: B. manufacturer websites. When you access the external websites, your personal data will not be disclosed. Once you are on these websites, the privacy policy of each operator applies.

6. Technical security, encryption of data 
6.1 In order to protect your data against manipulation, loss, destruction or against access by unauthorized persons, we take continuous technical and organizational security measures. The following is ensured by technical and organizational measures:

  •  the user can stop using the service at any time,
  • the accumulated personal data about the expiration of the access or the other use are
    deleted immediately after their completion or locked in the cases of the sentence 2,
  • the personal data about the use of different telemedia can be used separately by the same user,
  • Data according to TMG (Telemedia Act) § 15 para. 2 can only be merged for billing
    purposes and
  • Usage profiles in accordance with TMG § 15 (3) can not be combined with details
    identifying the bearer of the pseudonym.

6.2 Information is generally transmitted unencrypted on the Internet. Forms in which personal data are transmitted must be transmitted in encrypted form in accordance with Section 13 (7) TMG. This is done via SSL (to recognize at the page call, https instead of http).

7. Revocation of Consent, Information, Correction, Blocking and Deletion
7.1 According to Art.17 - EU- GDPR - you have the right to delete your data if:

  • the personal data are no longer necessary for the purposes for which they were collected or otherwise processed,
  • the person concerned revokes his consent and there is no other legal basis for processing,
  • the data subject objects to the processing and there are no legitimate reasons for the processing,
  • the personal data have been processed unlawfully,
  • the cancellation of personal data is required to fulfill a legal obligation under Union or national law; or
  • a child's personal data relating to information society services offered, i. Internet offers such
  • as media, webshops or online games were collected. Please contact the
  • Datenschutzbeauftragter(a) or by mail to the address indicated.

7.2 By registering and / or using our services, you agree to collect the information we have provided and to improve our offerings, our service functions, contact and message sending, usage evaluation, advertising, customer care and on-demand Use the design of our services. We would like to point out that you can revoke your consent at any time with effect for the future by an e-mail to Datenschutzbeauftragter(a) or in writing to the address of Helbako GmbH. The revocation is free of charge (with the exception of the transmission costs incurred to you). If you do not give your consent or revoke it with effect for the future, we ask for your understanding, that perhaps a personalized use of our services is not possible.

8. Change of our privacy policy 
We reserve the right to amend this privacy policy to always comply with the latest legal requirements or to implement changes to our services in the privacy policy. For your next visit, the possibly amended privacy policy applies.

9. Contact for questions about data protection
If you have further questions about our data protection practice as well as information, correction, blocking or possibly deletion of data as well as the revocation of granted consent or objection to a particular use of data, please contact Helbako GmbH under Datenschutzbeauftragter(a) or to the imprint indicated address.

Helbako GmbH
Data Protection Officer
Weilenburgstrasse 30
42579 Heiligenhaus
Telephone: +49 02056/912 - 0